OC Pacific Window Cleaning
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Privacy Policy
Effective Date: June 11, 2026
Welcome to Orange County Pacific Window Cleaning ("OCP Window Cleaning," "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide through our website, phone calls, text messages, online forms, and services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We may collect information you voluntarily provide, including:
Name
Phone number
Email address
Property address
Billing address
Service details and preferences
Photos you provide for estimates
Information submitted through quote request forms
Communications sent by email, text message, phone, or website forms
We may also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Website activity and interactions
Referral source (such as Google Search or online advertisements)
How We Use Your Information
We use your information to:
Provide estimates and quotes
Schedule and perform services
Process payments
Respond to inquiries
Send appointment confirmations and reminders
Communicate regarding requested services
Improve our website and customer experience
Measure advertising performance
Comply with legal obligations
Prevent fraud and protect our business
Text Messages and Phone Communications
By providing your phone number, you consent to receive calls and text messages related to:
Estimate requests
Appointment scheduling
Appointment reminders
Service updates
Follow-up communications
Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP.
Consent to receive text messages is not a condition of purchasing services.
Payment Information
Payments may be processed through trusted third-party payment providers.
We do not store complete credit card information on our servers.
Payment information is handled according to the security standards of the payment processor used.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve functionality and measure marketing performance.
These technologies may collect information about:
Website usage
Device information
Browsing behavior
Advertising interactions
Cookies help us understand how visitors use our website and improve our services.
You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
Google Analytics and Advertising
We may use services such as:
Google Analytics
Google Ads
Google Tag Manager
Google Business Profile tools
Call tracking software
These services may collect information regarding website visits and interactions.
Google may use cookies and other technologies to help measure advertising effectiveness and provide relevant advertisements.
You can learn more about Google's privacy practices at:
https://policies.google.com/privacy
You can opt out of Google Analytics tracking through Google's browser add-on.
CRM and Scheduling Platforms
To provide our services efficiently, we may store customer information within trusted business software platforms used for:
Customer relationship management (CRM)
Scheduling
Estimating
Invoicing
Payment collection
These providers are authorized to access information only as necessary to provide services on our behalf.
Information Sharing
We do not sell your personal information.
We may share information with trusted service providers who assist us in operating our business, including:
Website hosting providers
Scheduling software providers
CRM providers
Payment processors
Marketing and analytics providers
We may also disclose information when required by law or to protect our legal rights.
California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the right to:
Request information about personal information we collect
Request correction of inaccurate information
Request deletion of personal information, subject to legal exceptions
Request information about how your information is used
To exercise these rights, contact us using the information below.
Data Security
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be 100% secure.
Data Retention
We retain personal information only as long as necessary to:
Provide requested services
Maintain business records
Meet legal, tax, and accounting obligations
Resolve disputes and enforce agreements